Marketing is challenging and sometimes what works for one client won’t work for others. But there are some truths. I know that unless you plan and set goals, you are like an exercise bike—you are pedaling hard but getting nowhere. And I know that a marketing or publicity campaign is not ‘one size fits all.’ It’s especially true for social media. The public may grow tired of one social media platform and all of the dollars a company has invested in that platform may be useless after a while. Facebook’s announcement that it was changing what we see in our news feeds is one example. Companies who placed an emphasis on Facebook are now worried their ads will not be seen.
Full disclosure—I have run campaigns that were only on Facebook or a couple of social media platforms that were pretty successful at the time. But those decisions were largely based on the client’s preference and not my recommendations. My recommendation is to always have a healthy menu that has a variety of “dishes.” Carrots are great and very healthy, but is that the only thing you want to eat for a long period of time? Don’t you want a little steak?
How do you start? First, make sure you know your customers and know where they are consuming their information. For some of them, social media is the “meat and potatoes” of their existence. Depending on your demographics, you may have some “old school” customers who still get their information mainly from newspapers. Determining where your customers get their information may take trial and error but it is an important part of your plan.
Once you know where you want to spend your dollars, determine your budget. It’s okay to spend 2/3 of your marketing budget in one place if you can reach most of your customers there. But never spend 100% on any one platform. I plan a marketing budget similar to the plate method dieticians use when helping you develop a healthy diet. One half should be your protein—the marketing tool that works best for you. It can be social media ads or a billboard. The other half of your plate should be split between two other nutritional items or platforms that have some return. These platforms may only give you a few responses but those responses turn into customers. Or it could be platforms with a high response rate but a low ROI. Again, you determine what works for you.
If you want, you can leave room for dessert. This could be a platform you like but doesn’t give you any results. A good example is an advertisement you take out in your local newspaper only because your cousin is the salesperson. You may not get any response but you like your cousin.
I also make sure I have enough set aside for “snacks.” From a marketing standpoint, these are platforms I may want to sample every once in a while. Even though many people think print media is dead, I am seeing several new glossy publications in the area where I live. I would not recommend purchasing a long-term contract, but at least give it three months. You need to give people an opportunity to see the ad several times. “Snacks” are also opportunities for you to try some new ‘foods.” Maybe you have seen ad on your local cable station and you have been considering it. Go ahead! Give it a try.
So why should you try different marketing methods? First, as I mentioned, you need to find out what works best to maximize your ROI. And in some cases, you want to keep goodwill with your resources, like a local magazine or TV station.
I have only mentioned a few marketing opportunities here but you have hundreds you can try. So sit down at the table and create your marketing plan.